Translated form configuration

Request type configuration

Adding Translated fields to a request type form differs from the standard flow. Follow the steps:

1. In '⚙️ Project settings' you will find a new section called 'Translated form'.

Project setting -> Translated form configuration page

1. Click on the request type for which you want to add translated fields. You can enable the form extension for it now or later when you finish configuring the form.

1. On the right, all created translated fields are displayed. Simply click on a field to add it to the form. You can rearrange fields by drag and drop. Save changes.

2. Congratulations! The form with Translated fields is visible on the Customer Portal.

Translated form on Issue View for agents

In Issue View, you will find an additional panel that displays fields added to the Translated form. Thanks to that, you don't need to add the fields to the issue screens.